Common Issues
This guide can help if you experience any of the following:
Cannot open learning modules
Module is stuck loading
Navigation buttons are not working
Learning page is blank
Module freezes
404 error when opening a lesson
Lesson opens but won't continue
Troubleshooting Steps
1. Access Appellon directly
If the link in your email is not working, open your web browser and go to:
Log in using your email address and password instead of using the email link.
2. Open the current learning module
After logging in:
Select Learning from the menu.
Scroll down to the Current Month section.
Click the current month's module to begin your lesson.
3. Refresh the page
If the module does not load or becomes stuck:
Press F5 on your keyboard, or
Click your browser's Refresh button.
Then try opening the module again.
4. Contact Support
If the issue persists, please contact [email protected].
To help us investigate, please include as much of the following information as possible:
The device you are using (e.g. Windows PC, Mac, iPhone, Android)
Your web browser (e.g. Chrome, Edge, Safari, Firefox)
Whether you are using a private/home network or a public/work network
The name of the learning module you are trying to access
A screenshot of the error message or issue (if available)
Providing these details will help our Support team identify and resolve the issue more quickly.