Common Issues
This guide can help if you experience any of the following:
Consumption percentages are incorrect
Dashboard is not updating
Reporting appears delayed
Missing consumption data
Progress or completion is not reflected
Frequently Asked Questions
Why isn't my Consumption Dashboard updating?
Consumption data is updated in real time. In most cases, simply refreshing the page will display the latest information.
How do I refresh the dashboard?
Log in to Appellon.
Navigate to the Insights page.
Press F5 on your keyboard or click your browser's Refresh button.
The dashboard should reload and display the latest consumption data.
Why haven't my Lead-Rite or Work-Rite scores changed?
While consumption data is updated in real time, Lead-Rite and Work-Rite scores are updated on the first Monday of each month after the monthly processing has been completed.
If you have recently completed learning activities, your overall score may not change until the next monthly update.
When should I contact Support?
If your dashboard still isn't updating after refreshing the page, please contact [email protected].
To help us investigate the issue, please include:
A description of the issue
The site or dashboard affected
The date and time you noticed the problem
A screenshot of the dashboard (recommended)
Providing these details will help our Support team investigate and resolve the issue more efficiently.