This guide can help if you experience any of the following:
Can't see the latest module
Current month's module is missing
Lead-Rite modules are not available
Work-Rite modules have disappeared
Log in to Appellon.
Go to the Learning page.
Scroll down to the Current Month section.
Check that you are opening the current month's module.
If you cannot find the current month's module after checking the Learning page, please contact [email protected] for assistance.
If a user's profile was changed from Work-Rite to Lead-Rite during the current month, the new learning track will not take effect until the following month.
The user will continue to see their existing learning track until the next monthly update.
Check that the user's profile has been assigned the correct:
Role (Workforce, Leader, or Site Admin)
Learning track
Site or team
If any of these are incorrect, update the user's profile accordingly.
The most common reasons are:
New learning modules are released on the first Monday of each month. If you're checking before the release date, the new module will not yet be available.
Ensure the user has the correct role assigned:
Workforce
Leader
Site Admin
An incorrect role may affect the learning modules available to the user.
Verify that the user has been assigned to the correct site or team, as this can affect the learning content they receive.
If you've completed the checks above and the learning module is still unavailable, please contact [email protected].
To help us investigate the issue, please include:
The user's name and email address
The site or team they belong to
Whether they should be assigned to Work-Rite or Lead-Rite
A screenshot of the Learning page (recommended)
