You can quickly report a technical issue, message the Appellon team, or browse the Help Centre for answers to common questions.
The Help and Support tools are available from the Appellon icon in the bottom-right corner of the screen.
If you notice something that is not working correctly, you can report it directly through Appellon.
Click the Appellon icon in the bottom-right corner of the screen.
Select Report an issue.
Describe the problem in the message box. Include as much detail as possible, such as:
What you were trying to do
What happened
What you expected to happen
Any error message you received
If helpful, select Mark the bug to identify the issue on your screen.
You can also select Record screen to capture what is happening.
Click Submit to send the report to the Appellon team.
Tip: The more detail you provide, the easier it is for the Appellon team to investigate and resolve the issue.
If you have a question or need assistance, you can contact the Appellon team through the in-app messaging feature.
Click the Appellon icon in the bottom-right corner.
Select Messages.
A chat window with Appellon will open.
Type your question or message in the Write a reply... field.
Click the Send button.
You can use Messages for general questions, assistance with using the platform, or anything else where you need support from the Appellon team.
Appellon includes a Help Centre with articles designed to answer common questions and guide you through different platform features.
Click the Appellon icon in the bottom-right corner.
Select Help.
The Help Centre will open.
Use the search bar to search for a specific question or topic.
You can also browse the available FAQ categories, including:
Getting Started with Appellon
Super Admin FAQs
Site Admin FAQs
Leader FAQs
Select an article to view the instructions and information.
If you need to...
Use
Report a bug or something that is not working | Report an issue |
Ask the Appellon team a question | Messages |
Find instructions or answers to common questions | Help / FAQs |
Show the team exactly what is happening | Report an issue → Record screen |
Before contacting the Appellon team, try searching the Help Centre first. You may find an immediate answer to your question.
If you cannot find what you need, use Messages to contact the Appellon team or Report an issue if you have identified a bug or technical problem. You may also reach us via email at [email protected].
